About American Express

Since our earliest days, we’ve strived to find new ways to enrich our customers’ lives, have their backs and provide our special brand of service, in ways both big and small.

Even as our business transformed – from freight forwarding to travel to cards to innovative digital products and services – one thing has remained constant: our unwavering commitment to earn our customers’ loyalty for the long haul.

That standard of excellence guides us today. We promise to understand, respect and back our customers, and help them on their personal journeys. Because when our customers thrive, so do we.

Our Vision

Provide the world’s best customer experience every day.

Backing Our Customers

Our mission is to become essential to our customers by providing differentiated products and services to help them achieve their aspirations.

Backing Our Colleagues

As a diverse community of over 60,000 colleagues, we work together to uphold our powerful backing promise to our customers and each other every day.

Backing Our Communities

We are committed to responsibly backing our communities to build equitable and resilient futures.

Our Values

We Back Our Customers

Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

We Make It Great

We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

We Do What’s Right

Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

We Respect People

We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

We Embrace Diversity

We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

We Stand for Inclusion

We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

We Win As a Team

We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

We Support Our Communities

We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

Our History

With each new development, one thing has remained constant: 
our commitment to our customers and our special brand of service.

We began as a freight forwarding company in 1850, earning a reputation as a company people could trust while transporting some of their most valuable possessions.

In the late 19th century and early 20th century, we introduced new financial products and travel services that helped support our customers’ everyday lives. In the 1950s, we introduced a charge card, offering customers a new and convenient way to pay. Ever since, we’ve innovated our card products, our services and our other offerings. Today, American Express is a globally integrated payments company and we continue to pride ourselves on being forward-looking and customer-focused.

Colleague Stories

 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.