American Express Stands for Small; Provides New Offers, Discounts and Marketing Tools for U.S. Small Businesses

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American Express Stands for Small; Provides New Offers, Discounts and Marketing Tools for U.S. Small Businesses

Will help small businesses keep in touch, keep up productivity and keep selling, despite social distancing

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April 30, 2020
NEW YORK

Last week, American Express announced ‘Stand for Small,’ a coalition of now more than 50 companies across media, technology, consumer goods, professional services, and many other industries, that have come together on one digital platform to provide meaningful support to small businesses as they navigate the impacts of Covid-19.

Through Stand for Small, small businesses can more easily discover and access valuable offers, tools and resources from coalition partners as they work to reduce their operating expenses, manage their teams remotely, enhance their digital capabilities, and address other needs during this pandemic.

In support of U.S. small business owners and in support of the spirit of Stand for Small platform, American Express is offering discounted subscriptions for eligible small merchants to social media tool Ripl Pro and customer service tool Numa, free listings with restaurant platform Resy, and access to new templates and marketing resources to promote their businesses through ShopSmall.com

Abby and Dan Savell, owners of L.A. Percussion & Backline Rentals, a percussion instrument rental company in Los Angeles, CA, pivoted their usual way of doing business after an immediate halt to operations. Many of their clients are live music event organizers, such as touring orchestras and musicians.

“Cancelling live music events was one of the first measures that cities took to help stop the spread COVID-19, and will most likely be one of the last restrictions lifted,” said owner Abby Savell. “Because most of our usual operations have halted, we are finding ourselves with more time, so we’re using this space to get creative with projects we didn’t previously have time for, and we’re finding joy out of that.”

The business owners use Ripl to stay connected with their customers by posting pictures and video examples across all of their social media channels. They especially look to reach composers, sound designers, and musicians with new ideas while many of their customers are also using this time to engage in their own creative flow.

Ray Puglsey, owner of running footwear and apparel company Potomac River Running with locations in Virginia and D.C., also pivoted his business model. They were faced with a large inventory order they initially thought they would have no problem selling after a mild winter on the U.S.’ east coast.

Ray’s stores are now offering digital shoe fittings, video sales conferencing with customers, and curbside pickup. He is also heavying up on social media marketing and relying on Numa, a customer servicing tool that helps customer calls and inquiries to be answered.

“We had to act quickly, we didn’t have a choice,” said Pugsley. “I’m fortunate to have a team that could help pivot our strategy to move our inventory, but we are still small and the task at hand was no small feat. What we had planned to roll out over time in terms of expanding our digital sales offerings and customer experience had to happen almost overnight."

The below offerings for merchants are accessible through the American Express Merchant site and www.standforsmall.com. New offerings will be added and refresh over time as U.S. businesses pivot towards recovery.

50% off Ripl Pro: Ripl helps small businesses easily create and post branded videos and images to all their social media accounts. New Ripl Pro customers can enjoy 50% off their first year of Ripl Pro when they sign up for a 30-day free trial via the merchant offer landing page before May 31st, 2020.

67% Off Numa Pro: Whether small businesses can’t get to the phone or are not in-store to take the call, Numa's answering service responds to every caller quickly to save time and help catch potential missed business 24/7. New Numa customers can receive Numa Pro for $49/month for one year after a two-month free trial period when they sign up for a free trial through the merchant offer landing page by May 31, 2020 and then sign up for a Numa Pro subscription plan by August 7, 2020.

Free Restaurant Listing on Resy and Fee Relief: New ResyOS customers can receive a free restaurant page listing on Resy.com to support takeout, gift card sales and more. Restaurants must complete a restaurant intake form provided through the merchant offer landing page by June 5th. Resy is waiving monthly subscription costs and other fees to all new and existing ResyOS Plan customers through December 2020. See here for details.

New Free Shop Small® templates and resources at ShopSmall.com: American Express has also created ready-to-use marketing materials that small merchants can use to encourage their customers to Shop Small, including email templates, signage, and customizable promotional materials, as well as access to content with advice from other small business owners.

For terms and additional information about these offers, visit here.

ABOUT AMERICAN EXPRESS
American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

Key links to products, services and corporate responsibility information: charge and credit cards, business credit cards, travel services, gift cards, prepaid cards, merchant services, Accertify, InAuth, corporate card, business travel, and corporate responsibility.

ABOUT SHOP SMALL®
American Express has a long history of backing small businesses through Shop Small®, a global year-long movement to support small independent businesses and call attention to the valuable and distinct contributions they make to their communities and the economy. Shop Small celebrates small businesses ranging from retail stores and restaurants to fitness studios and salons and everything in-between. The Shop Small movement was spurred by the widespread participation in Small Business Saturday® in the United States, a day founded in 2010 by American Express to help businesses get back on their feet after the financial crisis.

Over the past 10 years American Express has made a big impact through its efforts globally to drive awareness for the importance of Shop Small. In the United States, last year alone, 110 million consumers reported shopping or dining at independently owned businesses on Small Business Saturday1. For every dollar spent at a small business in the U.S., approximately 67 cents stays in the local community, so when consumers Shop Small yearlong they can help create a big impact.

1 The 2019 Small Business Saturday Consumer Insights Survey was conducted by Teneo on behalf of American Express and the National Federation of Independent Business (NFIB). The study is a nationally representative sample of 2,287 U.S. adults 18 years of age or older. The sample was collected using an email invitation and an online survey. The study gathered self-reported data and does not reflect actual receipts or sales. It was conducted anonymously on December 1, 2019. The survey has an overall margin of error of +/- 2.0%, at the 95% level of confidence. Projections are based on the current U.S. Census estimates of the U.S. adult population, age 18 years and over.

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About American Express

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com, and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, Linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

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