Everything You Need to Know to Tap and Go with American Express

Self-published

Everything You Need to Know to Tap and Go with American Express

September 26, 2019
NEW YORK

We are excited to make contactless payments available for many of our U.S. Card Members. We are also working with our Merchants across the country to bring contactless payments to a place near you.

We’re working with major transit agencies across the U.S., including New York’s Metropolitan Transportation Authority (MTA) and Miami-Dade’s Department of Transportation and Public Works (DTPW), to bring contactless payments to transit riders in New York City and Miami, and this is just the beginning.

As of July 2019, all newly-issued Consumer Cards and Small Business Cards are contactless-enabled. Additionally, all newly-issued Corporate Cards will be contactless-enabled beginning October 2019.

As the use of contactless payments continues to grow, we know you have questions. So here’s what you need to know…

Contactless PaymentWhat are contactless payments?

Contactless payments use radio frequency to easily pay for things. No swiping. No inserting; Just a simple tap, pay and go.

Not sure if your American Express Card is contactless-enabled? Simply look for the contactless symbol on the front or back of the Card. If you do not see the symbol, it is not a contactless-enabled Card.

Message us on our website or in the Amex Mobile App to request a new contactless-enabled Card. 

For more information, watch this video so you can see how it works!

Where can I use my contactless-enabled Card?

There are a growing number of Merchants in the U.S. accepting contactless payments, including 7-Eleven Convenience Stores, Best Buy, BJ's Wholesale Club, Target, Walgreens, and many more.

We are working closely with Merchants across the country to adopt contactless technology.

If you are unsure if a Merchant accepts contactless payments, simply look for the contactless symbol on the terminal to tap and pay.

You can also use your smartphone to pay for transit rides where contactless payments are supported using Express Transit mode. Set up your contactless American Express Card on your smartphone's digital wallet and enable Express Transit mode to quickly pay for your ride. All you have to do is tap the phone and go –it’s not necessary to choose a Card, enter a password or even face ID.

Contactless Payment How secure are contactless-enabled Cards?

Contactless-enabled Cards benefit from the same security features found on your Card today. When you tap to pay, the information is encrypted and the purchase details are routed for added security.

Why are we making American Express Cards contactless-enabled?

We believe contactless payments can foster a more efficient and user-friendly experience for our Card Members.

The best thing about contactless payments is our Card Members now have more options to pay for the things they buy.

We are focused on delivering the best experience to our customers every day, and with contactless payments, our Card Members now have a new, easy-to-use, way to pay.

Our Merchants love contactless too! They are now able to offer their customers even more choices of how to pay. The speed and efficiency of tapping and paying can move customers through lines faster, reduce cash handling and optimize operations.

Contactless Payment

We are excited about the benefits contactless payments can bring to both our U.S. Merchants and Card Members alike. Here’s what you need to know if you are...

A U.S. American Express Consumer, Small Business Card Member or Corporate Card Member:

  • As of July 2019, all newly-issued, and replacement U.S. American Express Consumer Cards and Small Business Cards, are now contactless-enabled.
  • As of October 2019, all newly-issued, and replacement U.S. American Express Corporate Cards are now contactless-enabled.
  • We will send you a new contactless-enabled Card on your next renewal date – or if your Card is lost or stolen.
  • If you want your contactless-enabled Card sooner, just visit our website or the Amex Mobile app to request a new, contactless-enabled Card.

Third-party bank partners also issue Cards on the American Express network. For these Card Members:

  • Some cards issued by our third-party bank partners on the American Express network in the U.S. also are contactless-enabled.
  • Card Members should call the number on the back of their Card to talk to their issuing bank about contactless options, if available.

For more information about contactless payments with American Express Cards, visit here.

*The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC

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Media Contact

AMERICAN EXPRESS
Elizabeth Crosta
917-224-7949
Elizabeth.Crosta@aexp.com

AMERICAN EXPRESS
Melissa Filipek
212-640-8658
melissa.j.filipek@aexp.com

About American Express

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com, and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, Linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress.

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