American Express Puts a Wrap on Holiday Headaches

Business Wire

New Platinum Concierge Gift Buying Service Handles Gift Purchases on Behalf of Cardmembers

December 1, 2011

Public Company Information:


NEW YORK--(BUSINESS WIRE)--American Express introduces a new service to help Platinum Card® members avoid crowded stores, long lines, sold out shelves and the stress of last minute shopping this holiday season. Platinum Cardmembers simply submit their shopping lists to the Platinum Card Concierge Gift Buying Service, and the Concierge gifting experts will do the legwork, from researching gift options, to price comparisons to purchasing and shipping. Whether it’s a gadget for the kids or special piece of jewelry for a spouse, the Platinum gift experts will help make sure the perfect gift arrives right in time for the holidays.

The Platinum Card Concierge Gift Buying Service is an extension to the Platinum Card Concierge, a benefit available to Platinum Cardmembers year round. From securing concert and sporting event tickets to making dining reservations to planning special experiences, the Concierge is always prepared to assist Cardmembers with their personal tasks, day and night.

“For years, Platinum Cardmembers have been using the Concierge service to help source unique gift ideas, which is why we have created the Concierge Gift Buying Service to focus solely on holiday gifting needs,” said Stephen Selwood, Vice President of Premium Card Marketing at American Express. “With this new service, Cardmembers no longer have to struggle with researching gifts or making sure they will arrive in time for the holidays, and as a result can cross one more item off their ‘to do’ list during the busy holiday season.”

Affluent consumers surveyed in the latest American Express Spending & Saving Tracker expect to spend nearly $1500 on holiday gifts this season, with their most expensive purchase averaging $575. With the average affluent holiday gift lists adding up to 10 people, choosing unique gifts and finding the time to shop can seem daunting.

Available to Platinum Cardmembers, the Platinum Card Concierge Gift Buying Service is available seven days a week, from 9:00 a.m. to 9:00 p.m. ET by calling 1-800-525-3355, say Concierge. Purchases made by the Platinum Card Concierge Gift Buying Service will be charged to the Cardmember’s Platinum Card. All items sourced must be available for purchase from retailers that accept American Express.

About the Platinum Card from American Express

Launched in 1984, the Platinum Card from American Express was the first of its kind in the market and meets the needs and desires of the affluent consumer. For more than 25 years, American Express has continued to evolve and enhance the Card by adding new benefits and services to meet the changing needs of Cardmembers. Today, the Platinum Card offers more than 40 distinctive benefits and services, including: airport club access, special amenities such as room upgrades and guaranteed late check-outs at more than 700 of the world's most luxurious hotels and resorts; and access to once-in-a-lifetime “By Invitation Only®” experiences from private events with leading designers throughout NY/Milan Fashion weeks to access to tennis champions at Wimbledon. Platinum Cardmembers also enjoy an exceptional level of personal service through our dedicated team of customer care professionals within Platinum Card Customer Service, Concierge and Travel Service. The Platinum Card also provides Cardmembers with a wide array of incremental travel and retail protections that are synonymous with the American Express brand and reputation. The Business Platinum Card offered by OPEN from American Express® is designed specifically to meet the needs and desires of the small business owner and delivers the purchasing power, flexibility, control and rewards to help customers run their business. Through its Global Commercial Card group, American Express also offers the Corporate Platinum Card, featuring exclusive benefits and world-class services for senior executives. To learn more, visit

About American Express

American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at and connect with us on, and

*The American Express Spending & Saving Tracker research was completed online among a random sample of 2000 adults, including the general U.S. population, as well as two sub-groups--the Affluents and Young Professionals. Interviewing was conducted by Echo Research between Oct. 18 and Oct. 22, 2011. Overall, the results have a margin of error of +/- 2.2 percentage points at the 95 percent level of confidence. Affluents are defined as having a minimum annual household income of $100,000.


American Express
Melanie Backs, 212-640-2164

About American Express

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at, and connect with us on,,,, and

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