American Express - Our Business

We Make Membership Come to Life, Every Day

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.

Why Our Card Members Don’t Live Life Without American Express:

Ranked #1 in Customer Satisfaction

A leader in providing best-in-class service, American Express is ranked #1 in Customer Satisfaction among national issuers according to the J.D. Power 2021 U.S. Credit Card Customer Satisfaction Study.

Enabling Seamless, Secure Ways to Pay

We continue to focus on digital innovation with a strong commitment to backing the customer experience through differentiated products and services.

Card Acceptance That Keeps Growing

American Express is accepted at 99% of places in the U.S. that accept credit cards, with more participating merchants accepting contactless payments for secure purchases.

Based on Feb 2022 Nilson Report.

We power commerce through partnership.

“American Express strives to provide the world’s best customer experience every day thanks to the efforts of our colleagues around the world who deliver with purpose our brand promise to powerfully back our customers, colleagues and communities.”

– Stephen J. Squeri, Chairman and Chief Executive Officer

Our Backing

As the payments landscape continues to evolve, the American Express Global Network is uniquely positioned to deliver expert guidance and support.

Via the world’s largest integrated payments platform, we provide safe, reliable and convenient ways to make payments and process transactions, connecting millions of customers and businesses around the world.

Consumers

We offer a diversified set of products, benefits and services for consumers worldwide, and we continue to innovate based on their changing needs.

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Travelers

We offer Card Members a one-stop-shop to search, plan and book any trip, any time. Combining best-in-class access and value, deep industry expertise, and high-tech/high-touch servicing, we back our Card Members as they travel with purpose.

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Businesses Of All Sizes

We're a global leader in business payments, with a suite of Card and Beyond the Card products and offerings that meet the end-to-end spending needs of businesses of all sizes.

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Merchants

We manage relationships with the millions of merchants around the world that accept American Express.

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Partners

Airlines, banks, retailers, entertainment venues, hotels, restaurants, digital players – all are examples of key strategic partners that help us deliver valuable rewards and experiences.

Leading with Digital Innovation

At American Express we create digital products and services that enhance the lives of our global, digitally-connected customers and deepen their relationship with us. We provide trusted and personalized digital experiences that meet people where they are and where they are going. All the digital products we create are underpinned by a deep appreciation and understanding of what our customers need and expect. Our focus on four core areas – Data & Technology, Platforms & Capabilities, Engaging and Intentional Experiences, and a Deep Partner Ecosystem – enables us to bring compelling experiences to our customers at every touch point.