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Organizational Announcement
NEW YORK,  April 10, 2013 -- 

The following announcement was distributed today to American Express employees.

From: Ken Chenault
To: American Express Employees
Date: April 10, 2013

After two decades as one of the corporate world’s finest general counsels, Louise Parent will be retiring from American Express later this year. Louise has made many profound contributions to the transformation of our company and the well-being of our brand. Throughout, she has always set the standard for acting in the best interests of our employees, customers and shareholders. 

I go back many years with Louise, having worked closely with her time and again as the company navigated complex and difficult issues. At every turn, she has combined her characteristic grace under pressure with the sound judgment that comes from legal and business acumen that is second to none. Of all the decisions she has made over the years, choosing to retire is the only one that I hoped to see her take back. However, I understand and respect her desire to begin a new chapter in her life, one that will allow her to more fully enjoy her family and passions outside of daily work.

Louise has been a tireless advocate for American Express, a person of the highest integrity and a role model for many throughout the company. She joined American Express in 1977, served as General Counsel of what was then our First Data Resources subsidiary, advanced to Deputy General Counsel of the company in 1992, and one year later was promoted to Executive Vice President and General Counsel.

American Express has seen tremendous growth and transformation since the early 1990s, and Louise has been at the center of it all. She helped pave the way for our evolution into a more focused payments provider, the opening and growth of our network, and the expansion of our partnerships around the globe. Louise has been a terrific partner to me and other business leaders as we managed American Express through recessions, acts of terrorism, the financial crisis and unprecedented regulatory changes.

Her legacy goes far beyond her individual contributions. She has built exceptionally talented teams that will bear her imprint for years to come. These include a first-rate legal department, Ombuds office, Security department, Aviation group, Corporate Secretary’s office and Compliance and Ethics team.

Louise has graciously agreed to remain in her role until a new General Counsel is appointed and to help ensure an orderly transition. Given the critical importance of this job, we will conduct a wide-ranging internal and external search for her successor.

Please join me in congratulating Louise on her extraordinary career and in wishing her an equally extraordinary retirement to come.



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