Focus On Local Offers in New York City and Los Angeles with Select Offers Available Nationwide NEW YORK, May 14, 2012 --
American Express today launched an industry first mobile offer engine that
recommends and ranks relevant merchant offers in real time for US Cardmembers
based on their spending history and location -- a Cardmember's "spend graph."
This mobile experience is being piloted via the new "My Offers" feature on the
American Express iPhone App (http://aexp.co/QyW)
-- which is the same convenient and secure environment where millions of
Cardmembers currently manage their Card accounts. During the pilot, recommended
local offers be will be concentrated in Los Angeles and New York City with an
overlay of offers available nationwide at merchants like Baskin-Robbins® and
Dunkin' Donuts®.
"In an increasingly crowded marketplace, where consumers are bombarded with
daily deals, we saw an opportunity to help our Cardmembers save time as well as
money by curating meaningful offers for them," said Josh Silverman, president of
the U.S. Consumer Services Group at American Express. "At the same time, we can
help our merchant partners build their business by helping them reach the right
Cardmembers with the right offers at the right time. We developed our mobile
offer engine with three key points of differentiation in mind: relevance,
convenience and value."
My Offers is the next iteration of American Express' exclusive Smart Offer
technology, which powers the company's card sync programs with Facebook, Twitter
and foursquare and leverages the company's closed loop network to connect
Cardmembers and merchants in order to deliver value to both. For Cardmembers,
this new mobile offer engine is a one-stop-shop to easily find, add and track
offers and savings from American Express and its merchant partners -- including
those available through the company's Facebook, foursquare and Twitter programs.
For merchant partners, the mobile offer engine helps them attract new customers
and generate repeat business by delivering relevant offers to Cardmembers on the
go in real time.
Accessing Customized Offers On the Go
After Cardmembers download or update the American Express iPhone app, they can
click to see "Offers Available for You." The list of offers will be ranked based
on relevance -- taking into account the Cardmember's spending history and
current location. Cardmembers can also sort and discover offers based on
location or expiration date. My Offers features a dashboard where Cardmembers
can see what offers they have added to their card, how much they have saved, and
what offers have expired -- all in one convenient place. To redeem an offer,
Cardmembers simply add it to an eligible American Express Card and then use
their Card to make the qualifying purchase. Savings are automatically delivered
via a statement credit generally within three to five days.
Go Social Helps Small Merchants Go Mobile
To help fuel the mobile offer engine, the company has enhanced its Go Social
offer entry tool for merchants. Launched last year, Go Social now enables small
merchants to create social and mobile offers, reach Cardmember segments and
receive detailed reporting on their offers. Small merchants can find out more
information at
www.americanexpress.com/gosocial.
About American Express
American Express is a global services company, providing customers with access
to products, insights and experiences that enrich lives and build business
success. Learn more at americanexpress.com
and connect with us on
facebook.com/americanexpress,
foursquare.com/americanexpress,
linkedin.com/companies/american-express,
twitter.com/americanexpress,
and youtube.com/americanexpress.







