American Express Global Business Travel (GBT) today announced an organizational change to its leadership. Michael Qualantone has been promoted to Senior Vice President and General Manager. In this position he will be responsible for leadership of the Global Marketing and Product Marketing organizations in addition to maintaining his current leadership of Global Supplier Relations (GSR) and Travel Partner Network (TPN).
Qualantone's tenure with American Express began 22-years ago in Finance. For the past 15 years, he has held various positions in GBT, including leadership of the Service Delivery On-sites, Latin America operations and Global Distribution Strategy. For the past 18 months, Qualantone has led GSR and TPN, and under his leadership, GSR has enhanced overall content access, increased its focus and coordination on client acquisition and retention efforts, enhanced client value via the preferred eXtras programs, and supported various technology and product opportunities.
"At American Express Global Business Travel we strive to bring together top talent to deliver industry leading service, thought leadership and product development," says Charles Petruccelli, President, Global Business Travel. "Mike has proven success and leadership across his current areas of responsibility and will bring a unique perspective to the Global Marketing and Product Management teams. I am looking forward to his ongoing leadership and delivering leading products to our clients."
Lisa Durocher, who preceded Qualantone as head of Global Marketing and Product Management, has taken on a new position within the Enterprise Growth Group of American Express Company. Enterprise Growth is a new business group focused on developing the global strategy to expand mobile and alternative online payments services, form new partnerships and build new revenue streams beyond the traditional card and travel businesses. In her new role, Durocher will lead online and mobile product strategy and management for developed markets.
About American Express Business Travel
American Express Business Travel (americanexpress.com/businesstravel), a division of American Express Company, is committed to helping its clients maximize the return on their travel investment through increased cost savings, world-class customer service and greater spending control. With clients ranging from small businesses to multinational corporations, American Express Business Travel provides a combination of industry-leading technology, travel management consulting, strategic sourcing and supplier negotiation support, alongside global customer service available online and offline. The Company also provides a dynamic online community (businesstravelconneXion.com) harnessing the collective intelligence of those in the business travel industry offering a variety of perspectives, best practices, current research and industry news.
American Express operates one of the world's largest travel agency networks with locations in over 140 countries worldwide. Total travel sales volume in 2009 was $21.5 billion, including proprietary volume, volume processed through joint ventures, and American Express branded volume processed through its partner network.
American Express Company is a global services company, providing customers with access to products, insights, and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, twitter.com/americanexpress and youtube.com/americanexpress.