Development of Proprietary Technology Automatically Synchronizes Online or Offline Reservations Directly to Mobile Device NEW YORK,Â May 18, 2010 --Â
American Express Business Travel today unveiled mobileXtend, a mobile travel solution that provides travelers unparalleled support while on-trip. Relevant information based on a traveler's destination -- including maps, currency conversions, tips on preferred ground transportation and negotiated hotel amenities and other useful information -- can be pushed directly to the traveler's mobile device. Travelers also have access to their itinerary and can even stay connected with their personal and professional network through social networking capabilities.
Proprietary technology developed by American Express Business Travel makes enterprise deployment seamless and automates the delivery of travel reservations directly to the mobile device. The global solution is compatible with leading devices such as BlackBerry® smartphones and iPhones and can work with any mobile phone that is SMS text message enabled.
"Both business travelers and the companies that keep them on the road recognize the importance of mobile capabilities and mobile's potential to provide better communication, control and service," said Lisa Durocher, senior vice president, American Express Business Travel. "Travelers expect to have access to their travel details while on-trip. At the same time, corporations are looking for a comprehensive solution. Our mobileXtend platform is re-inventing the travel experience by meeting these needs."
Innovation Merges Traveler Expectations and Corporate Needs
American Express Business Travel has developed proprietary Digital Traveler Record (DTR) technology allowing for the instant exchange of travel information, whether booked online or offline, to the mobile device. Real-time changes to travel arrangements are also automatically updated. Also enabling broad-scale, global deployment of mobileXtend, DTR operates agnostic to global distribution systems and booking tools allowing for direct data exchange which can eliminate the challenges of complex integrations across inconsistent infrastructure.
"We have invested in creating this proprietary technology to standardize travel information into one electronic language," continued Durocher. "Through DTR, American Express Business Travel has been able to collaborate with multiple mobile technology developers and integrate these leading services to provide a comprehensive feature set that can be configured to meet the varying needs of our corporate clients. MobileXtend delivers what travelers increasingly demand by combining traveler-focused applications and functionality with enterprise technology and service."
American Express Business Travel collaborated with leading mobile technology companies to deliver mobileXtend, which is now widely available in markets around the world. As announced previously, two collaborators include Rearden Commerce and WorldMate, and the Company is today announcing another, conTgo.
Johnny Thorsen, the co-founder & CEO of conTgo, commented, "conTgo is excited and proud to have worked closely with American Express Business Travel over the past five months to design, develop, pilot and launch our seamless integration with mobileXtend. Thanks to DTR technology, we can now integrate our full range of services on a global basis to customers serviced by American Express Business Travel without the traditional "country-by-country" approach. DTR allows us to retrieve and process all relevant travel bookings via a single common interface, resulting in massive cost reductions for business customers and a significantly faster rollout of the solution."
MobileXtend -- Convenience and Compliance With One Touch
MobileXtend can improve the experience for travelers and allow travel managers to more effectively manage and support their travelers while also meeting business objectives. Following are key mobileXtend features and functionality that help achieve this:
- Itinerary management, including on-time alert service delivering each component of the itinerary (air, car, hotel, rail), suggested flight alternatives when necessary
- Destination service delivers relevant messages upon departure and arrival
- Traveler enabled to request keyword-based travel info (i.e., text "taxi" and receive response listing preferred vendors with corresponding telephone numbers)
- Dining search and reservation capabilities
- Flight schedule search
- Map integrations
- World clocks
- Social media integration
- Currency converter & exchange rates
- Click-to-call a travel agent
Additional compliance features and functionality available through SMS text messaging include:
- Policy Manager - Delivers messages to promote and enforce compliant behavior during travel.
- Communication Manager - Target messages to employees based on past, present or future travel.
- Broadcast - Issues a general message to a specified group of employees or travelers without any response tracking; can be sent immediately or with a specified delivery time.
- Survey - Sends a survey question to a select group of mobile numbers. Response is captured and stored and the final results are provided.
The two-way communication feature of mobileXtend also provides an added layer of peace of mind, particularly in the event of unforeseen travel disruptions. For corporate users, the platform enables systematic and timely communication between travelers and travel, procurement, human resources and other departments to make sure everyone is working together to assist travelers quickly and effectively.
To see an illustration of mobileXtend visit http://www.americanexpress.com/mobileXtend.
About American Express Business Travel
American Express Business Travel (www.americanexpress.com/businesstravel), a division of American Express Company, is committed to helping its clients maximize the return on their travel investment through increased cost savings, world-class customer service and greater spending control. With clients ranging from small businesses to multinational corporations, American Express Business Travel provides a combination of industry-leading technology, travel management consulting, strategic sourcing and supplier negotiation support, alongside global customer service available online and offline. The Company also provides a dynamic online community (www.businesstravelconneXion.com) harnessing the collective intelligence of those in the business travel industry offering a variety of perspectives, best practices, current research and industry news.
American Express operates one of the world's largest travel agency networks with locations in over 140 countries worldwide. Total travel sales volume in 2009 was $21.5 billion, including proprietary volume, volume processed through joint ventures, and American Express branded volume processed through its Partner Network.
About American Express
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, twitter.com/americanexpress and youtube.com/americanexpress.
The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.