Phone Numbers
| Phone Number | Available | Online | |
|---|---|---|---|
| CUSTOMER SERVICE | 1-800-528-4800 | 24/7 | Go Now |
| 1-800-221-9950 (TTY/TDD in NY State) |
24/7 | Go Now | |
| 1-800-522-1897 (TTY/TDD outside NY State) |
24/7 | Go Now | |
| PAY BILL | 1-800-IPAY-AXP | 24/7 | Go Now |
| APPLY BY PHONE | 1-800-223-2670 | 24/7 | Go Now |
| EXPRESS CASH | 1-800-CASH-NOW (1-800-227-4669). Contact number is only applicable for people calling within USA. | 24/7 | |
| GIFT CARD | 1-877-AXP-GIFT (1-877-297-4438) | 24/7 | Go Now |
| PASS CARD | 1-877-405-7277 | 24/7 | Go Now |
E-mail Us a secure message
Mail Addresses
| General Inquiries | Bill Payment | Bill Payment (Overnight) |
|---|---|---|
| American Express P.O. Box 981540 El Paso, TX 79998-1540 |
American Express P.O. Box 360001 Fort Lauderdale, FL 33336-0001 |
American Express US Payment Florida 2965 West Corporate Lakes Blvd Weston, FL 33331-3626 |
Media Contacts Information
The contacts listed on this page are for media-related inquiries only. Please use one of the following for other or general inquiries:
- For customer service, please call the number on the back of your American Express card. Other U.S. Numbers: Customer Service
- To submit advertising or sponsorship proposals for review, please visit the Global Media and Sponsorship Proposal System.
For all other non-media inquiries, please call (212) 640-2000 to reach the American Express Headquarters operator.
New York
| Corporate Issues | |
|---|---|
|
Marina Norville Vice President, Public Affairs and Communications – Corporate, Financial & Risk 212.640.2832 / 212-640-9238 (fax) marina.h.norville@aexp.com |
Caitlin Lowie Director, Public Affairs and Communications – Corporate Sponsorship & Advertising 212.640.2921 / 212.640.9238 (fax) caitlin.m.lowie@aexp.com |
Cards |
|
|---|---|
|
OPEN from American Express Rosa Alfonso Vice President, Public Affairs and Communications 212.640.1712 / 212.640.9238 (fax) rosa.m.alfonso@aexp.com |
Global Corporate Payments Christine S Elliott Vice President, Public Affairs and Communications 212.640.0622 / 212.640.9238 (fax) christine.s.elliott@aexp.com |
|
U.S. Consumer Card and Travel Desiree Fish Vice President, Public Affairs and Communications 212.640.4761 / 212.640.9238 (fax) desiree.c.fish@aexp.com |
Credit and Collections |
|
|---|---|
|
Sonya Conway Vice President, Public Affairs and Communications – Global Credit Administration 336.676.6498 / 336.676.6499 (fax) sonya.o.conway@aexp.com |
Bank Partners |
Merchants |
|---|---|
|
Nina Chang Vice President, Public Affairs and Communications — Global Network Services 212.640.2851 / 212.640.9238 (fax) nina.y.chang@aexp.com |
Molly Faust Vice President, Public Affairs and Communications — Global Merchant Services 212.640.0624 / 212.640.9238 (fax) molly.faust@aexp.com |
Travel (Business) |
|
|---|---|
|
Diana Postemsky Director, Public Affairs & Communication — Global Travel Services 212-640-9203 / 212.640.9238 (fax) diana.c.postemsky@aexp.com |
Serve |
|
|---|---|
|
Sarah Meron Vice President, Public Affairs and Communications — Enterprise Growth 212-640-5503 / 212-640-9238 (fax) sarah.b.meron@aexp.com |
Traveler's Cheques/Prepaid Cards |
|
|---|---|
|
Vanessa McCutchen Director, Public Affairs and Communications — Enterprise Growth 212.640.5445 / 212.640.9238 (fax) vanessa.c.mccutchen@aexp.com |
Online/Social Media |
|
|---|---|
|
Pat Locke Senior Vice President, Employee & Shareholder Communications 212.640.1211 / 212.640.9240 (fax) pat.locke@aexp.com |
Corporate Social Responsibility |
|
|---|---|
|
Tim McClimon Vice President, Corporate Social Responsibility 212.640.5660 / 212.640.9238 (fax) timothy.j.mcclimon@aexp.com |
Ft. Lauderdale
Jeffrey Vortolomei
Manager - World Service Communications
954.503.3091 / 954.503.3056 (fax)
jeffrey.g.vortolomei@aexp.com
Phoenix
Christa Burkhalter
Director - Corporate Affairs & Communications
623.492.7474 / 623.492.7411
christa.k.burkhalter@aexp.com
Salt Lake City
Dan Clayton
Manager, Public Affairs and Communications
801.945.7896 / 801.945.5675 (fax)
daniel.e.clayton@aexp.com
Japan/Asia Pacific/Australia
Luisa Megale
Vice President, International Public Affairs and Communications — Asia
61 2 9271 2070 / 61 2 9271 2554 (fax)
luisa.s.megale@aexp.com
Europe/Middle East/Africa
Doug Smith
Vice President, International Public Affairs — UK
+44 (0) 1273.216671
doug.w.smith@aexp.com
Latin America/Caribbean
Adriana Rivera
Vice President, International Public Affairs and Communications — Latin America/Caribbean
525.55.209.7310 / 525.55.209.7317 (fax)
adriana.a.rivera@aexp.com
Canada
David Barnes
Vice President, International Public Affairs and Communications — Canada
905.474.8012 / 905.474.8708 (fax)
david.r.barnes@aexp.com
